Refund Policy

1. General Refund Policy

At Yolanda Indo Wisata, we understand that plans can change. We strive to provide fair and transparent refund policies while ensuring the sustainability of our operations and the quality of our services.

2. Cancellation Timeframes

3. Special Circumstances

We may provide full refunds in the following exceptional circumstances:

• Tour cancellation by Yolanda Indo Wisata due to weather or safety concerns
• Medical emergencies with proper documentation
• Natural disasters or government travel restrictions
• Significant changes to tour itinerary after booking

4. Refund Process

To request a refund, please follow these steps:

1. Contact us via email or phone with your booking reference
2. Provide reason for cancellation
3. Submit any required documentation (medical certificates, etc.)
4. Wait for confirmation of refund approval
5. Refund will be processed within 5-7 business days

5. Refund Methods

Refunds will be processed using the same payment method used for the original booking:

• Credit card payments: Refunded to the original card
• Bank transfers: Refunded to the original bank account
• PayPal payments: Refunded to the original PayPal account

6. Non-Refundable Items

The following items are generally non-refundable:

• Processing fees and administrative charges
• Third-party services already booked (flights, accommodation)
• Customized or private tours with special arrangements
• Services already consumed or partially used

7. Contact Information

For refund requests or questions about this policy, please contact us: